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Terms & Conditions

We welcome customers to browse our web site. It is important you understand the policies before registration. It will help you to understand how BioCair® operates and ensure we serve you fairly and properly.

General Definitions

“Customer” shall mean you and all other persons who purchase the products under your login.

“Login” shall mean a Customer’s membership identification and access to BioCair® under the customer’s registration.

“Product/ Products” shall mean any and all products on sales by BioCair®.

Registration

The Customer can opt out or complete the registration processing according to Biocair’s requirements as stated on this site. Customers must ensure all details provided during registration or any other time are correct and complete. Any changes to details must be updated via web site.

Registration is open only to customers residing in Singapore aged 18 and above. BioCair® has the absolute discretion to refuse the registration of any potential Customer for any reason whatsoever and to suspend, terminate any Customer for any reason whatsoever.

The Customer will receive a confirmation of receipt of orders via e-mail.

The Customer shall ensure his/her Login ID and password is kept strictly confidential to prevent unauthorised use. BioCair® shall use its best endeavours to prevent any unauthorised entry to the web site. However, BioCair® shall not be liable for any damages and losses whatsoever if any third party gains unauthorised access to the web site.

Pricing

BioCair® shall make every effort to ensure the prices, details and sizes of Products detailed by BioCair® are correct but BioCair® reserves the right to vary the price and other details of the Product without notice.

In the event of any price discrepancy between the online order billing and the final bills whether arising out from price changes, BioCair® reserves the right to adjust the final bill after the online bill/order price is presented or conveyed to the Customer.

The Customer shall pay for the Products ordered at the displayed price at the time the order is submitted. No adjustments are made if the price of any Product ordered changes between the time the order is submitted and the time the Product is delivered.

Not all Product sizes will correspond accordingly to the description offered online. BioCair® reserves the right to provide the nearest size of the Product at the nearest price.

No amendment to an order is allowed once the order is accepted.

Prices quoted on BioCair® are strictly applicable to this online service only and are subjected to change without prior notice.

Local delivery

Deliveries are available in Singapore except offshore islands (except Sentosa). No delivery will be made to a P.O. Box address. BioCair® shall use reasonable endeavours to deliver Products of acceptable quality to the specific delivery address within the time windows defined by BioCair®. BioCair® shall not be liable for any delays in delivery services, if the delay has been caused by reasons beyond the control of BioCair®.

Delivery time windows- all deliveries would be shipped out within 3-5 working days after the orders are being processed. Please allow 48 hours for payment to be processed.

Orders received before 12 noon on a working day would be processed on t he same day.

Orders received after 12 noon would be processed on the next working day.

Orders would be processed on Monday to Friday only. No orders would be processed on weekends and on Singapore Public Holidays.

For non-bulky items delivery within Singapore, orders would be mailed though Sing Post normal mail.

For bulk items within Singapore, items would be sent using designated courier services.

A delivery charge of $10 is chargeable for order value less than $50.00; unless otherwise stated.

Free delivery for orders above $50.00

Shipping fees will not be refunded for returns and cancellations.

We reserve the right to change or discontinue free shipping at any time

Quality / Replacement Policy

Product pictures are for illustration purposes only. The actual Products may vary. BioCair® shall use its best efforts to ensure orders are fulfilled correctly, should there be any discrepancy, please notify us at sales@biocair.com.sg by the next working day. Replacements can be arranged under the following circumstances:

  1. If any Product has been delivered in a damaged condition as agreed by BioCair®.
  2. If a Product was ordered, invoiced and not included in the delivery.
  3. If the wrong Product is delivered.
  4. If additional/ wrong items are delivered, BioCair® reserves the rights to collect the Products from Customers.

Refund Policy

If you are not 100% satisfied with your purchase, please email us at sales@biocair.com.sg within 7 days of your purchase. All we ask is that the product is not used or expired, and is in the original box and/or packaging.

In general, the amount will be refunded by the same payment that was used to make the payment. The return cost and/or indemnity may be charged to you after you return the item. The refund may not be accepted in the following cases:

  1. The item has been damaged by customer’s fault (except for only package opened)
  2. The item’s value have been remarkably decreased due to the customer’s usage.
  3. The item’s value have been remarkably decreased due to time sensitive sale.
  4. The item has been customized for specific buyer.

Variations of terms and conditions

BioCair® reserves the right to amend/ update the terms and conditions herein at its sole discretion without notice to customer.

EXCHANGE POLICY

EXCHANGES

Any unused product can be returned within 7 days of purchase and exchanged for another product. To be eligible for an exchange, the product must not have been used or expired, must have dated proof of purchase and product must be in the original box and/or packaging. 

Warranties

BioCair® expressly exclude all warranties, descriptions, representations or advice given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Product supplied to the extent permitted by law.

No agent or representative of BioCair® is authorized to make any warranty, representation or statements given as to the fitness or suitability for any purpose, tolerance to any conditions, similarity to sample, merchantability or otherwise of the Product supplied.

BioCair Product Warranty

BioCair Aerial Disinfection machines carry a one-year warranty from the date of purchase, a dated proof of purchase is required for any warranty claim. Warranty should be registered within 1 month after purchase date. The warranty does not apply to wear and tear that results from normal product usage. The warranty does not cover: accidental damage, neglect, abuse or misuse, any alternation of the machine or repair service by an unauthorised party. Failure to follow the operating instructions provided with the product will void the warranty.

Liability under the warranty is limited to repair or replacement; liability shall not exceed the purchase price. BioCair will not be responsible for any direct, indirect or incidental loss, or damages that arise from the loss, in connection with the use of the BioCair product.

The warranty and product instructions are subject to change without notice.

Limitation of liabilities

The liability of BioCair® whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect or in non-compliance of the Products or any other breach of BioCair®’s obligations hereunder shall not in any event exceed an amount to the price of the Products.

BioCair® shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever nor shall BioCair® be liable for any damage caused by the Customer’s servants, agents, buyers or other persons whatsoever.

The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer acknowledges and agrees that BioCair® assumes no obligation or liability for any advice or information given with the Products and BioCair® shall not be responsible for any inaccuracy or misstatement of any such information.

Payment

Payment for Products ordered though BioCair® can be made by credit (VISA and MasterCard) and debit (VISA and MasterCard) and PayPal. Payment is transmitted though secure payment gateways with 3D Secure and VeriSign Secured.

Once payment mode has been selected, no changes can be made.

Others

The rights to the pictures, marks and trademarks in this web site belong to BioCair® and cannot be reproduced or published in whole or in part without prior written permission from BioCair®.

These terms and condition shall be governed by the laws of Singapore. The Customer and BioCair® agree to submit to the jurisdiction of the courts.