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Shipping & Exchange

Shipping Policy

Order Processing

BioCair is closed on weekends and major holidays. All orders received on Friday, Saturday and Sunday will begin processing the following Monday.

Shipping Policies

Shipping Orders

Orders may take up to 3 full business days to be processed, picked and packed before it is shipped. Please allow 3 to 7 business days for your order to arrive. Orders with standard shipping travel via our courier partners.

Shipping Confirmation

A shipping confirmation with your tracking number will be provided to you upon shipment of your order. This tracking number can only be used within our courier partners’ tracking systems, and BioCair does not have a proprietary tracking system. Please track your shipment as BioCair is not responsible for lost or stolen packages.

International Shipping Policies

BioCair currently does not ship our online orders to international addresses. We apologise for any inconvenience caused.

For customised orders, please feel free to contact us here.

Exchange Policy

Exchanges

Any unused product can be returned within 7 days of purchase and exchanged for another product. To be eligible for an exchange, the product must not have been used or expired, must have dated proof of purchase and product must be in the original box and/or packaging. We do not process refunds.

BioCair Product Warranty

BioCair Aerial Disinfection machines carry a one-year warranty from the date of purchase, a dated proof of purchase is required for any warranty claim. Warranty should be registered within 1 month after purchase date. The warranty does not apply to wear and tear that results from normal product usage. The warranty does not cover: accidental damage, neglect, abuse or misuse, any alternation of the machine or repair service by an unauthorised party. Failure to follow the operating instructions provided with the product will void the warranty.

Liability under the warranty is limited to repair or replacement; liability shall not exceed the purchase price. BioCair will not be responsible for any direct, indirect or incidental loss, or damages that arise from the loss, in connection with the use of the BioCair product.

The warranty and product instructions are subject to change without notice.

Contact Us

If you have any questions on how to return your item to us, contact us.